Jeff O Tac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To get my membership back

I wanted to talk to somebody about the membership I had at first I wanted to freeze it but I believe it was accidentally canceled if I can get my old membership back.
View full review

Preferred solution: My old membership back at 2164 month if I can.

Brendan D Hha

I haven’t been able to reach anyone to resolve the issue

I was charged 3 times when it originally said my payment didnt go through. Id like the extra two payments to be refunded.
View full review
Loss:
$107

Preferred solution: Full refund

Chris H Gjo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading three day trial

I had the three day trial and went to try my second day. The first time was a great experience, dropped the kids there and everything. The second time not great. I showed up and the front desk proceeded to tell me it's three CONSECUTIVE days. I thought I must have overlooked it but upon checking the pass and the website, I can't find anywhere where it says that. So my first issue of that's the case is it should be made more clear. I then decided I had come this far and would eat the ten dollar one time charge. Was meeting a friend there to workout like the first time. And our kids would play together. The front desk the stopped me and said sorry, we can't take your kid unless you have a membership. Look, it wasnt the end of the world but it was a waste of time. .I'm surprised they did not make an exception as it ses clear it's not a liability issue it's a money issue. Anyways, I'd just try to. More clear on that. I was l close to cancelling orange theory in lieu of CF but given that I couldn't even get a hold of an actual person at the location to discuss it seems that avoiding clients is the MO. This was at the ellisville Missouri location
View full review

Preferred solution: Put verbiage on their 3 day offer clearly indicating it's consecutive days only

User's recommendation: Meh, the facilities are great for the money but the service should anything go wrong is a bear

Mike P Smq

Membership